If you know me at all, then you know that I am capable of carrying on a conversation effortlessly; sometimes to a fault. This is a virtue in the realm of business, but maybe a fault whenever you're dealing with those who have little time or patience. So, how do we communicate efficiently with clients, partners and coworkers while not being long-winded?
For some of you, any type of communication may be exhausting. As I aim to not exclude any personality types, I will address those of you who would consider yourselves introverts first. The most important thing you can do if you have trouble communicating with others; is communicate via text or email always if possible, but if that is not possible then keep the subject matter at the forefront of your mind at all costs. If you're dealing with a personality type that exhausts you, then whenever they get off-topic; make sure you politely veer them back to the subject. Perhaps mention a task that is pressing on your end and assure them that other subjects can be discussed later on. The keyword in the second to the last sentence is, "politely". I cannot stress enough how much politeness is important in the realm of business. Assertiveness surely has its place; as no one deserves to be talked down to. However, concerning our introverts, it is important to keep your game face on. Keep calm, keep a smile, and stay polite.
Now, for those of you that are like me. The extroverted type of people who will find themselves on the phone with a friend for two hours and realize that four other people have called you and your life is suddenly in shambles. Keeping a smile and staying engaged is not an issue for you. Therefore, my best piece of advice is basically the same advice that I gave to introverts. Keep the subject matter at the forefront of your mind. I get it, we have a lot of thoughts and so many things to share with people. But, whenever you are in a business setting time is of the essence. Stay focused, stay calm, and be goal-oriented.
The beauty in these words of advice is that they are applicable in any type of business that requires you to communicate with others. Not everyone cares to be heard, but no one wants to feel ignored. The most important and humbling thing that we can do as human beings is to listen and learn from one another, as we are all unique in our experiences.
Much love,
Joshua D. Warren